Frequently Asked Questions
Why should we buy from you?
Our prices are among the lowest in the country and all of our sneakers are 100% Authentic. We also have a 100% Money Back Guarantee and have the longest customer service hours. From 12AM-12PM Eastern Standard Time 7 days a week.
1. How do we know you are real?
Please check our Instagram Accounts #SneakermaniaUSA and #BringingHeat. We have a combined 55,000 plus followers and plenty of customer shout outs. We also accept PayPal payments which protect against any scams, and offer a 100% Money Back Guarantee if you are unhappy for any reason with your sneakers .We also registered our website and have the seal to prove it at the bottom of every page.
2. Is your website safe?
Yes please check our GoDaddy certified certificate at the bottom of the page. When you pay all of the transactions take place at the PayPal website that has their own SSL certificate. Therefore, you are protected at our site and when you pay.
3. How does your Money Back Guarantee Work?
4. How can you afford to sell at such cheap prices?
We don't have a physical store. As a result, we save on extra employees, utility bills, etc. We pass those savings on to you.
5. Are all the sneakers you sell 100% Authentic?
Absolutely. We don't deal in fakes, replicas or any variants.
6. Do you buy sneakers?
Yes we do.
7. What forms of Payment are accepted?
All major credit cards and Paypal.
8. What is your return policy?
100% Satisfaction Guarantee or Your Money Back. Please click here for details
9. How long does shipping take?
All orders are shipped within 24 hours excluding weekends. Items take 3-5 business days to arrive to the United States. International Shipping takes 6-10 days or 3-5 days depending on the type of shipping you choose.
10. How much does shipping cost?
Domestic shipping costs $17.99 and includes Signature Confirmation, that way your package won't be left at the door if someone isn't home where it can be stolen. International Shipping costs $50US for 6-10 day shipping or $65US for 3-5 day shipping.
11. How do I get the tracking number?
The tracking number will be automatically uploaded to your Paypal account or emailed to you if you don't use Paypal when ordering.
12. Do you trade shoes?
Yes, but it has to be to our benefit and only in person.
13. Why don't you have a physical store?
In order to keep our prices a low as possible, we don't have a physical store. With the money we save on rent, utilities, etc. we can offer much lower prices and pass those savings on to you.
14. Where are the items shipped from?
Ft. Lauderdale, Florida
If you have any other questions please feel free to contact us at:
954 793 7142 12pm-12am Eastern Standard Time or SneakermaniaUSA@yahoo.com